HDFC Bank New Job Vacancy

HDFC Bank New Job Vacancy Released For Virtual Relationship Banking-COP Officer Post

HDFC Bank New Job Vacancy:

HDFC Bank has released new vacancy for the post of Virtual Relationship Banking-COP Officer. All details are given below.

Group Company HDFC Bank Limited
Designation Virtual Relationship Banking-COP Officer
Educational qualifications Bachelor’s Degree, Master’s Degree
Required work experience Industry: BFSI/Insurance
Role: Fresher/Sales
Years of experience: 0 to 1
Required Skills Basic Banking
Department Classic on Phone
Job posted on Apr 1, 2023
Employee Type Permanent-Sales Vertical
Experience range (Years) 0 – 2 years
Notification PDF Click Here
Apply Online Click Here

Position description:

Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

HDFC Bank New Job Primary Responsibilities:

  • Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
  • Call handling as per defined standards.
  • Accurate resolution for customer queries.
  • Promoting Digital Banking services for a superior customer service experience.
  • Profiling of customers in order to aid right cross-servicing of Bank products
  • Accurate logging and resolution of complaints.
  • Attrition control of customers.
  • Regular interactions with the customers and pro-actively assessing customer needs.
  • Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
  • Ensure portfolio quality of relationship while racing considering eligibility.
  • Monitor large amount movements and account closure from the deposit accounts.
  • Ensure retention of customers
  • Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM
  • Sales: Right cross-sell of products basis profiling and engagement.
  • Penetration of products across groups.
  • Sales across all product segments-TPP, Assets, Cards etc.
  • Acquiring & grouping of all related IDs of the Primary ID.
  • Use of triggers to track maturity of FDs, movement of CASA balances etc. And prevent outflow.
  • Ensure Staff are trained on product knowledge and requisite certifications.
  • Income to be generated at a customer level.
  • Interaction Quality: Achieve Quality benchmarks defined from time to time.
  • Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
  • Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
  • Ensure accurate and timely submission of financial transactions & requests.
  • Adherence to set processes of updating customer interactions in CRM next.
  • MIS – Reporting: Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management.

HDFC Bank New Job Additional Responsibilities:

  • To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are u
  • To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a “window’ to talk to the b
  • Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
  • So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services,
  • thereby ensuring that the RM also achieves the key performance parameters set


  • Reporting Designation: Classic on Phone Team Manager
  • Reporting Department-Sub BU: Classic on Phone

Useful Links


Join WhatsApp Click Here
Check Latest Jobs Click Here
Download Android App Click Here
Our Website Click Here
Join Telegram Click Here